Whether you need address space, have space to lease out, or are already a customer with a question — this reaches a person, not a queue.
Tell us what you need. If you already know the block size, RIR and term you are after, include them — it saves a round trip.
Include the IP address, timestamps with timezone, and enough log detail to identify the activity. Acknowledged within one business day.
General enquiries — one business day
Support tickets — two business hours
Billing — one business day
Abuse reports — one business day